BT Mobile

Case Study, Spring 2018

BT Mobile has been neglected and conversion is at an all time low, the rest of the core BT products have been redesigned but the journey of buying a handset and contract are now out of date.

Learn more »

BT Order Journey

Case Study, Winter 2017

An internal facing UX project which tackled ways of working that were deeply entrenched in remote working teams, resulting in a 40% increase in capacity for development demand tickets.

Learn more »

BT Sport

Case Study, Summer 2017

Redesigning the BT Sport sales journeys and simplifying the way users can buy a sports package.

Learn more »

BT - Adobe Experience Manager

Case Study, Summer 2017

Digital transformation of the BT.com storefront using Adobe Experience Manager. A UX led project to build a component library that could facilitate all Broadband, TV and Sports sales journeys.

Learn more »

Newsflare

Case Study, Winter 2016

Newsflare are a company specialising in user generated video which they license to news organisations around the world. Users upload content to the Newsflare platform through desktop or a mobile application.

Learn more »

Rapha E-Commerce Filters

Case Study, Summer 2016

Designing a new filter for shop and search pages on Rapha.cc, expanding on the current facets and making it clear and simple for users.

Learn more »

Rapha Basket Summary

Case Study, Spring 2016

Improving the basket summary page, displaying only the relevant information, highlighting bundle purchases and allowing items to be added without navigating back to the shop pages.

Learn more »

Rapha Navigation

Case Study, Spring 2016

Looking at the information architecture of Rapha's navigation and designing a new structure which could include content and commerce.

Learn more »